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Product Warranty

 

GIGA-BYTE TECHNOLOGY B.V.  (“GIGABYTE”) warrants the GIGABYTE products (the “Product”) to be free from defects in workmanship and materials for the applicable warranty period from the date of purchase, subject to the Terms and Conditions herein.

The customer shall examine the purchased goods immediately after delivery for defects or damages. He shall notify Gigabyte about any defect, damage or other deviation within 5 days after receipt of the goods, hidden defects within 5 days after discovery of the defects.

If the Product fails during normal and proper use within the warranty period, GIGABYTE will, at its discretion, repair or replace the Product. The defective parts within the Product, or the Product itself, will be replaced with functional equivalents using new or refurbished parts or units. Repaired or replaced items are warranted for the length of the balance of the original product warranty period or ninety (90) calendar days from the date of service completion, whichever is longer.

  • Standard Industrial Motherboards Products 2 years warranty

  • Embedded systems System Products 2 years warranty

  • Standard Brix PC bone Products 3 years warranty

  • Standard Server Motherboards Products 3 years warranty

  • Standard Server Bare bone Products 3 years warranty

  • Standard Server Add-on card, peripheral, component, 3 years warranty

Valid Proof of Purchase

GIGABYTE warranty applies to brand new Products sold by GIGA-BYTE TECHNOLOGY B.V., shop.gigabyte.eu. The warranty service provided by GIGABYTE product is valid from the Date of Purchase. For any warranty claim, a valid Proof of Purchase is required. All Receipts/valid Proof of Purchase invoice are subject to verification at the sole discretion of GIGABYTE.

GIGABYTE will not be responsible for any failure to perform due to causes beyond its control, including but not limited to, flood, fire, typhoon, submersion, earthquakes, liquid spill, neglect, misuse, abuse, acts of any government, explosions, accidents, wars, rebellions, insurrections, sabotage, epidemics, labor disputes, labor strike, or any agency thereof (including denials or onerous restrictions on required export licenses), customer induced damage and any other force majeure event.

Repair is subject to GIGABYTE’s ability to replicate the fault and materials availability. Intermittent faults that happen sporadically must be replicated to confirm that the fault is related to the Product.

There are technical limitations on some of the devices applied to the Product. These limitations are common or are defined standards within the Information Technology industry and are not related or specific to GIGABYTE. GIGABYTE will not be responsible for failure and defect in the Product, which may not be repaired by utilizing the then-current technology commonly used by the Information Technology industry.

GIGABYTE shall not be responsible for any lost or damaged data, software or other materials stored or preserved on the Product. GIGABYTE strongly recommends that customer maintain a complete data backup and disaster recovery plan.

General Exclusions

  • The failure caused by improper installation, operation, cleaning or maintenance, accidental and physical damage, misuse, abuse, or other modification, remedy taken by GIGABYTE or service centers not authorized by GIGABYTE.

  • The product Serial Number has been damaged, altered, defaced, or removed.

  • Damage caused by illegal/illegitimate software or virus.

  • There is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions.

  • Extreme environment factors including extreme temperature or humidity, extreme physical stress or electrical interference, fluctuation or surges of electrical power, lightning, static electricity, etc.

  • Damage caused by not using the provided manufacturers AC adapter and battery; Damage from use of materials, equipment not manufactured by GIGABYTE.

  • Rectification of software faults or updating BIOS is not covered by warranty.

  • If any obvious user damage on the exterior, it will no longer be covered by the warranty.

  • If the manufacturing sticker inside the product was removed or damaged, it would no longer be covered by the warranty.

  • Products with no Gigabyte labels or serial numbers, or if the serial number does not match the product or cannot be identified, warranty and after-sale services will not be provided. If there is a need for maintenance, please contact the original purchasing store for help. Replacement or removal of genuine serial number sticker on the product will break the warranty.

Limitation of Liability

In no event shall GIGABYTE be liable to you or any third party for direct, indirect, consequential, special, incidental, punitive or exemplary damages, costs, expenses, or losses, including assets loss arising out of the use of the Product, including, not limited to, property damage, loss of value of the Product or any third party products that are used in or with the Product, even if when GIGABYTE has been notified or informed of the possibility of such damages.

GIGABYTE does not accept liability beyond the remedies set for herein, including but not limited to any liabilities for a product not being available for use, loss of profits, loss of business, or for lost, corrupted, or compromised data or software or the provision of services. GIGABYTE is not liable or responsible for any amount of damages above the amount you paid for the purchased Product.

GIGABYTE has no liability for any damage or destruction to consumer electronics devices or other personal property that is in or connected to the Products, including, but not limited to, laptops, tablets, smartphones or other devices, or any loss of data contained in the foregoing devices.

Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, (including negligence) or otherwise), the entire liability of GIGABYTE shall be limited to the amount actually paid by you for the Product.

Website Disclaimer

GIGABYTE seeks to provide accurate and timely information; nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time.